FAQ

Help with your FNid, your ticket, the event website, and the FNattendee mobile app for the YOCO Summit.

SIGNING IN

What is an FNid (or Foxtrot November ID)?

Your FNid is the account you use to sign in to the event website and the FNattendee app. You can use the same account for other participating events on the Foxtrot November platform.

Sign in with the email address associated with your ticket. Use your password, or choose an email sign-in code or social sign-in option if offered on the sign-in page.

Can I use a different email address to sign in?

Use the email address associated with your assigned ticket. Signing in with a different account can make your event or ticket appear to be missing. This can also happen if a social sign-in provider uses a different email address.

If you need help correcting an address or locating an existing account, contact [email protected].

I forgot my password. What should I do?

Open the sign-in page from the event website or app, enter the email address you used for your account, and choose the password-reset option. Follow the instructions in the email you receive.

If the sign-in page offers an email code or your usual social sign-in provider, you can use that option instead. Check your spam or junk folder if the password reset email does not arrive in your main inbox.

USING THE FNattendee APP

Where do I download the app?

Download FNattendee, published by FNTECH, from the Apple App Store or Google Play. Sign in with the same FNid account you use for your event registration.

Why does the app say "No shows yet," or not show my event?

The app shows participating events available to your signed-in account. Confirm that you have registered or been assigned a ticket using that account's email address. If you signed in with a different email address, tap Sign Out in the upper right and sign in again with the email address from your ticket purchase.

If your registration is confirmed but the event is still missing, contact [email protected].

How do I switch between events?

Open the app menu and choose Switch Show, then select the event you want to view.

Does the app work without an internet connection?

The app saves information on your device so previously loaded content, such as the schedule, can remain available with poor or no connectivity. An internet connection is needed for initial sign-in, fresh event information, and sending or receiving messages.

PROFILE, PRIVACY, AND NETWORKING

How do I update my profile?

In the app, open Profile & Privacy, update the available fields, and save your changes. On the website, sign in and open My Profile.

Can I turn off chat, block someone, or report a problem?

Yes. In Profile & Privacy, turn off Allow people to chat with me and save your change to disable sending and receiving chat messages. Use the controls in a conversation to block a connection or report inappropriate behavior, or contact [email protected].

How do I request account deletion?

In the app, open Information and choose Account deletion, or open Profile & Privacy and choose Request account deletion. You can also email [email protected] from the address associated with your FNid.

This is a request concerning your FNid across the platform, not just removal of the app from your phone. Support will guide you through the process and explain its effect on your account and registrations. Your rights, and the other ways to make this request, are set out in our Privacy Policies.

TROUBLESHOOTING AND SUPPORT

The app looks out of date or something is not working. What should I try?

Confirm that you selected the correct event and have an internet connection. Pull down to refresh where available, then close and reopen the app. Check your app store for an update.

If your event or ticket access still looks wrong, sign out and back in with the email associated with your ticket.

What information should I include when contacting technical support?

Email [email protected] with:

• The event name and the email address you use to sign in.
• What you were trying to do and what happened instead.
• The page or app screen where the problem occurred.
• Your device and operating-system version, and the app version shown at the bottom of Information.
• A screenshot or the exact error message, if available.

Do not include your password or an email sign-in code.

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